Delivery and returns
REFUND POLICY
15-Day Return & Exchange Window
Customers may request a return, exchange, or replacement within 15 calendar days from the date of delivery. After 15 days, orders are no longer eligible for a refund or product replacement.
2. Options Available
Size / Variant Exchange: Exchange the item for a different size, color, or style of equal value at no additional charge.
Product Change / Upgrade: Exchange the item for a different product. If the new item has a higher price, pay the difference; if it is lower, receive the balance as store credit or an original payment method refund.
Full Refund: Return the item for a direct refund to your original payment method.
Store Credit: Opt for immediate store credit with no expiration date for faster processing.
RETURN TERMS AND CONDITIONS
Orders may be returned within 15 days of receipt if you are unsatisfied. If you need to return an item, please note that all items must be returned in the condition they were received: worn, altered, or washed, with all tags attached. Customers will receive a full refund minus shipping. Merchandise returned without original packaging will not be refunded.
Replacements at no cost to you will be sent promptly in the event of damaged or defective merchandise. Free return shipping is provided for damaged, defective, or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs. Items returned COD will not be accepted.
Once a return has been received (within a specified time), a credit or refund will be processed within 2-3 business days. Customers will be notified by email when a return is complete. Please note that your banking institution may require additional days to process and post the transaction.
